Last updated: October 9, 2026

This policy explains how RunMySale memberships bill, renew, upgrade, cancel and refund. It is part of our Terms of Use. By completing a purchase, you agree to this policy.

1. What your membership pays for

Your RunMySale membership pays for us to find, vet and connect you with local RunMySale affiliates who can help sell, donate or remove your items, and for our support along the way. Affiliates are independent businesses. They set their own fees, which you agree with them directly and pay to them directly. Affiliate fees and sale proceeds are not part of your RunMySale membership and are not covered by this policy.

2. Plans

  • Starter, Simplify and White Glove: billed monthly or yearly.
  • Founder Lifetime Membership: a one-time payment for lifetime White Glove-level membership.
  • Rapid Clear-Out: a one-time payment for our expedited service.
  • Affiliate plans (Standard, Premium, Pro Partner): billed monthly or yearly.

3. Automatic renewal

Monthly plans renew every month and annual plans renew every year, on the same date, at the price in effect at renewal, until you cancel. We’ll email you a reminder at least 7 days before an annual plan renews.

4. How to cancel

You can cancel anytime in the RunMySale app, or by emailing support@runmysale.com or calling or texting 855-494-7253. Cancelling stops future renewals. You keep access until the end of the period you’ve already paid for. If you subscribed through the Apple App Store or Google Play, you cancel through your Apple or Google account settings.

5. Refunds

  • Monthly plans: no refunds for partial months.
  • Annual plans: not refunded after purchase, except under the 90-Day Guarantee below.
  • Founder Lifetime Membership: non-refundable once we begin searching for help in your area, except under the 90-Day Guarantee below.
  • Rapid Clear-Out: non-refundable once work begins, except under the Rapid Clear-Out Guarantee below.
  • Affiliate plans: non-refundable. You can cancel anytime to stop future renewals.
  • App store purchases: purchases made through the Apple App Store or Google Play are billed by Apple or Google, and their refund policies apply.

6. Our guarantees

  • 90-Day Guarantee: if we can’t give you at least one affiliate option in your area within 90 days of your purchase, you’re eligible for a full refund of the RunMySale membership fees you paid. Please request it within 30 days after the 90-day period ends.
  • Rapid Clear-Out Guarantee: if we don’t give you at least one affiliate option and a plan within 14 days of your payment, you’re eligible for a full refund of your Rapid Clear-Out payment. We aim to be much faster, but we don’t promise a specific day.

What counts as an affiliate option: a real affiliate, estate sale company or local helper who serves your area, is available for your job and has told us they’re willing to take it on, along with how they work and how they charge. A list of names or businesses we haven’t confirmed doesn’t count.

When the clock starts: guarantee periods start on the day your payment goes through. They pause on any day we’re waiting on you for something we need, such as photos, a walkthrough, access to the property or a reply, and restart when we receive it.

What we don’t guarantee: a specific start or finish date, that any item will sell, a sale price or amount of money, an affiliate’s fees, or that you’ll choose to hire one of the options we provide.

When a guarantee refund isn’t available: once we deliver options within the guarantee period, the guarantee has been met, even if you decide not to hire any of them. A guarantee refund also isn’t available if you don’t give us the information or access we need, or if you cancel before the guarantee period ends.

Goodwill refunds: any refund or credit outside these guarantees is at RunMySale’s sole discretion and doesn’t change this policy for future purchases.

7. Upgrades and downgrades

You can upgrade anytime (for example, from monthly to annual, or to Founder). Any membership fees you paid in the 30 days before upgrading are credited toward the new plan. Downgrades take effect at your next renewal date.

8. Payment disputes

If something isn’t right, please contact us first at support@runmysale.com so we can make it right quickly.

9. Contact

support@runmysale.com · 855-494-7253 · runmysale.com